You can expect us to provide

• An excellent customer service
• Friendly, welcoming and knowledgeable staff
• Well designed Learning Centres providing a safe learning environment with a range of study areas and facilities
• Equality of access to our facilities, services and resources through our Learning Centres and Moodle pages
• Easy access to relevant learning resources
• Careers information and resources to assist you in your progression into employment, further study and higher education
• Information and support to help you use the centres and resources effectively

We expect you to

• Follow the Learning Centre rules on display in each Learning Centre

Your comments

• Feedback cards and a 'Comments and Complaints Book' are available in all our Learning Centres
• You can also provide us with comments in person, by phone or email
• We will respond to any feedback, comments or complaints within 10 term-time days
• We will attempt to resolve any complaints informally
• If the matter cannot be resolved informally, the Lincoln College Customer Complaints and Grievance Procedure is available for all students on Stoodle