OUR MISSION “Raising Aspirations, Realising Potential, Delivering Success.”

OUR VALUES

As both an employer and learning provider our values are to:

• Achieve the highest of standards and continuously improve in all our activities
• Always be honest, fair, transparent and open in all our operations
• Support all individuals to reach their full potential
• Be innovative and responsive in seeking out opportunities to expand and promote the college
• Actively involve students in the life and work of the college
• Value diversity and promote equality of opportunity.
• OUR OBJECTIVES AND VISION

Lincoln College strives to:

• Increase and widen participation in the wider community
• Be recognised as a fair employer which develops the potential of all its staff
• Ensure all learning opportunities are of outstanding quality accompanied by a first class support service
• Accommodate students and staff in the highest quality accommodation accessible to all client groups
• Lead and work in partnership to create a learning environment and infrastructure which contributes to social inclusion, community cohesion, economic regeneration and workforce development
• Be an environmentally friendly responsive organisation.

EQUAL OPPORTUNITIES

Lincoln College is committed to the active promotion of equality of opportunity for all and opposes unlawful or unfair discrimination of any kind.
The College aims to enable its students and staff to maximise their individual potential through the promotion and implementation of equality of opportunity measures.
The College seeks to employ a workforce and maintain a student body which reflects the diverse community it serves, because it values the individual contributions of all people. The College seeks to promote equality of opportunity within employers and other organisations who provide work experience and work placement for students and trainees.
The College recognises that certain physical, personal, institutional and cultural barriers exist which should be reduced or eliminated.
 

CUSTOMER CARE STANDARDS

• We will provide a friendly, welcoming and professional service
• We will answer telephone calls promptly and where possible within 5 rings
• We will offer you the option of leaving a message on a person’s voicemail if they are unavailable
• All written correspondence or enquiries regarding courses and training opportunities will be responded to within 5 days of request
• We will acknowledge all complaints and you will receive a written response within 10 working days
• We will wear ID badges to easily identify staff Visitors will be accompanied on college premises wherever possible
• Accurate and clear signage will be available on college premises
• We will maintain a clean, safe and secure environment
• Our venues will be maintained to the highest standards
• Our practices will be environmentally friendly wherever practical
• We are constantly striving to improve our customer service standards.
• We will seek your views on our performance and will respond to your feedback