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For general enquiries please call 01522 876000 or email .(JavaScript must be enabled to view this email address)

For all course enquiries please call the Course Enquiry Line on 030 030 32435 or email .(JavaScript must be enabled to view this email address)

For International enquiries outside the EU, please call +44 (0)1522 876000 or email .(JavaScript must be enabled to view this email address)

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Apprenticeship Standard in IT Infrastructure Technician (Risual) Level 3

Zig Zag Underline

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job Roles: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

Off the Job Training

A key requirement of an Apprenticeship is Off-the-job training.  This must make up at least 20% of the apprentice’s contracted hours, over the total duration of the apprentice’s planned training period.  Off-the-job training must be directly relevant to the apprenticeship standard and must take place within the apprentice’s normal working hours.

The new learning must be documented and reflected on through the Learner Journal on their e-portfolio (OneFile).

The Apprentice will need to be in a relevant role and show a willingness to undertake the knowledge, skills and behaviours required. They will need to have five GCSEs at Grade 4/C or above, including English, mathematics and a science or technology subject or a relevant Level 2 Apprenticeship or other relevant qualifications and experience.

Apprentices may be required to attend an interview and undertake relevant skills assessments.

Once they have been accepted on to the programme all apprentices will be required to attend a Lincoln College Induction. Apprentices will require access to a tablet/computer to access their e-portfolio (OneFile).

Assessment is done through a combination of practical tasks, written assignments, oral discussions and online tests throughout the programme.

• One to one support from a dedicated, professional assessor/instructor allocated to the learner for the duration of the programme,

• Work based assignments and projects to be completed in an e-portfolio (OneFile).

• Case studies and in College course days as and when required for each learner.

• Job shadowing and mentoring, cross training in other departments.

• Employer led in-house training.

• Independent learning and research as directed by the assessor, relevant to the area of study.

• Review of progress every 4-10 weeks with the Apprentice, Manager and Assessor, evaluating and contributing to what has been learnt and what the next steps to take are.

End Point Assessment

There will be an End Point Assessment (EPA) as the final stage of an Apprenticeship. The Apprentice must demonstrate their learning to an independent end point assessor and the overall grade available is distinction, pass or fail.

Summative Portfolio

Provides evidence against the totality of the standard, based on the application of knowledge, competence and behaviours to real work projects in the work environment.

Synoptic Project

Provides evidence against a selected set of knowledge, competencies and behaviours against a pre-defined project undertaken in a controlled environment.

Interview

Provides an opportunity for further evidence to be gathered and/or evidence to be explored in more detail against any of the knowledge, competence or behaviours.

Employer Reference

Provides the employer’s perspective on how the apprentice has performed in the workplace and how they have applied their knowledge, competencies and behaviours in work projects.

Qualification

Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below:

Ofqual regulated Knowledge Modules / Vendor or professional qualifications

Section 1

• MTA Network Fundamentals.

• CIW Network Associate*

Section 2

• Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships).

• MCP Windows 8*

• MTA Fundamentals*

• Business Associate Application Development.

Section 3

• MTA Cloud Fundamentals.

Section 4

• Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships).

Section 5

• Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships).

*Or their direct individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections.

Progression

Professional Recognition: This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as providing you with a wage. All Apprentices must receive a minimum wage of £4.15 per hour within their first year of training from their employer, although they can, and often do, pay more. In the second and subsequent years of an Apprenticeship programme, the national minimum wage for your age would apply.

If you are an employer and want to find out more information regarding employer contributions and any further costs related to the Apprenticeship programme, please contact our dedicated Apprenticeship team at employers@lincolncollege.ac.uk

Key Facts

Level:Level 3

Full-time/part-time:Full-time

Duration:15mths (including EPA)

Location:Lincoln Campus

Course Code:3AL0007AA0

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