Apprentice Customer Service Administrator - Nettleham Medical Practice
We are looking for a bright, enthusiastic Apprentice Administrator to join the Nettleham Medical Practice team who will provide a first point of contact for patients and visitors in a busy medical practice and will provide general administrative assistance to the practice team.
Key Information
Reference:
VAC1000213870
Employer:
Nettleham Medical Practice
Website:
Location:
14 LODGE LANE NETTLEHAM LINCOLN LN2 2RS
Working Week:
Monday 8am – 1pm Tuesday 8.30am – 5.30pm Wednesday 8am – 5pm Thursday 8.30am – 5.30pm Friday 8am – 5pm Total hours per week: 37
Salary:
£10,158.72
Qualification:
Apprenticeship Standard in Customer Service Practitioner Level 2
Application Close:
11 January, 2024
Planned Start Date:
08 February, 2024
We are looking for a bright, enthusiastic Apprentice Administrator to join the Nettleham Medical Practice team who will provide a first point of contact for patients and visitors in a busy medical practice and will provide general administrative assistance to the practice team.
What Will the Apprentice Be Doing?
Duties will include, but will not be limited to:
- Assist and direct patients on the telephone or face to face in a courteous, efficient and effective way
- Take and distribute messages safely and efficiently
- Process appointment requests and use of the electronic clinical system to book appointments
- Assist with incoming post and direct to the necessary person
- Assist with scanning medical correspondence
- Data entry to the electronic clinical system
- Photocopying and scanning of forms, registration packs and leaflets
- Generate repeat prescription requests
What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?
The Apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2.
The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This is a work-based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours.
Course outline:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
What is the Expected Career Progression After this Apprenticeship?
Could lead to progression in the reception or admin teams in the practice.
Things to Consider
The successful candidate will be required to wear a uniform and name badge. Due to nature of the role a DBS check will be required.
Desired Skills and Personal Qualities
Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working
Qualifications
GCSE or equivalent English (Grade A*/9 – C/4) Essential
GCSE or equivalent Maths (Grade A*/9 – C/4) Essential
