Apprentice Customer Service Advisor - Bearing Transmission Pneumatics Ltd

BTP Ltd are looking for a bright, enthusiastic Customer Service Apprentice to join their team. The role of a Customer Service Practitioner is to deliver high quality products and services to customers, whether it is in the workplace, digitally, or through going out into the customer’s own locality.

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What Will the Apprentice Be Doing?

Duties will include, but will not be limited to: 

• Dealing with customers face to face, via telephone and/or email
• Goods inward procedure
• Goods outward procedure
• Counter sales

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What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?

You will be working towards the Customer Service Operative Standard Level 2. This apprenticeship is delivered solely in the workplace so there is no requirement for attendance at Lincoln College.

In addition to the apprenticeship standard you will receive the following training:

• Product training: both in-house and externally
• Sales training

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Completion of this apprenticeship provides an ideal path to the Customer Service Specialist Level 3 apprenticeship.

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What is the Expected Career Progression After this Apprenticeship?

Full-time employment to be offered on successful completion of the apprenticeship.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Completion of this apprenticeship provides an ideal path to the Customer Service Specialist Level 3 apprenticeship.

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Things to Consider

Have you had any previous experience that may be relevant to the job?

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Desired Skills and Personal Qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

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Qualifications

GCSE or equivalent English and Maths (Grade A*/9 to C/4) Essential

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How to Apply

https://www.findapprenticeship.service.gov.uk/apprenticeship/1000121432