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IT Infrastructure Technician Apprentice - Wildlife Trusts

The successful candidate will undertake a variety of work across our key platforms including; troubleshooting issues, testing new software releases, producing user documentation, logging faults, supporting users and partners to ensure the IT team is able to deliver a high quality IT service to all our service users.

Key Information

Reference:

VAC001671946

Employer:

Wildlife Trusts

Location:

Newark

Working Week:

Monday – Friday 09.00am -17.00pm

Salary:

£325.50 a week

Qualification:

Apprenticeship Standard in IT Infrastructure Technician Level 3

Application Close:

18 January, 2021

Planned Start Date:

08 February, 2021

The successful candidate will undertake a variety of work across our key platforms including; troubleshooting issues, testing new software releases, producing user documentation, logging faults, supporting users and partners to ensure the IT team is able to deliver a high quality IT service to all our service users.

Duties will include, but will not be limited to:

  • Troubleshooting IT issues across a range of technologies
  • Testing new software releases, identifying and logging bugs
  • Supporting colleagues across a range of projects including technical, configuration and administrative tasks
  • Working with colleagues to ensure our Intranet is maintained and up to date
  • Writing software release notes and maintaining technical documentation
  • Proactively monitoring support ticketing system, working with colleagues to resolve the issues and update the clients
  • Supporting users across the Wildlife Trusts with their use of the Drupal Content Management System
  • Supporting users in their use of the ThankQ CRM system
  • Supporting users in their use of Office 365 and other productivity software
  • Make a substantial contribution to the wider work of RSWT and undertake duties at any level as required.

Skills Required

  • IT fault resolution/trouble shooting
  • Document writing
  • Command of written English including grammar, punctuation and spelling
  • Organisational skills together with the ability to prioritise and meet deadlines
  • Knowledge and understanding of digital technologies and IT systems
  • Excellent customer care
  • Attention to detail
  • Good analytical and problem solving
  • Effective written and verbal communication skills

Qualifications Required

A relevant ICT qualification or working towards one. maths and English at GCSE or equivalent would be desirable but not essential.


Personal Qualities Required

  • Organised and flexible
  • Ability to react quickly under pressure
  • Enthusiasm, self-motivation and initiative
  • Good interpersonal skills including tact and diplomacy

How to Apply

To apply for this vacancy at Wildlife Trusts, please click this link

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