The successful candidate will undertake a variety of work across our key platforms including; troubleshooting issues, testing new software releases, producing user documentation, logging faults, supporting users and partners to ensure the IT team is able to deliver a high quality IT service to all our service users.

Duties will include, but will not be limited to:

• Troubleshooting IT issues across a range of technologies
• Testing new software releases, identifying and logging bugs
• Supporting colleagues across a range of projects including technical, configuration and administrative tasks
• Working with colleagues to ensure our Intranet is maintained and up to date
• Writing software release notes and maintaining technical documentation
• Proactively monitoring support ticketing system, working with colleagues to resolve the issues and update the clients
• Supporting users across the Wildlife Trusts with their use of the Drupal Content Management System
• Supporting users in their use of the ThankQ CRM system
• Supporting users in their use of Office 365 and other productivity software
• Make a substantial contribution to the wider work of RSWT and undertake duties at any level as required.

Skills Required

• IT fault resolution/trouble shooting
• Document writing
• Command of written English including grammar, punctuation and spelling
• Organisational skills together with the ability to prioritise and meet deadlines
• Knowledge and understanding of digital technologies and IT systems
• Excellent customer care
• Attention to detail
• Good analytical and problem solving
• Effective written and verbal communication skills

Qualifications Required

A relevant ICT qualification or working towards one. maths and English at GCSE or equivalent would be desirable but not essential.

Personal Qualities Required

• Organised and flexible
• Ability to react quickly under pressure
• Enthusiasm, self-motivation and initiative
• Good interpersonal skills including tact and diplomacy

How to Apply

To apply for this vacancy at Wildlife Trusts, please click this link