Skip to main content

Contact Us

For general enquiries please call 01427 617471 or email

For all course enquiries please call the Course Enquiry Line on 01427 617471 or email

For International enquiries outside the EU, please call +44 (0)01427 617471 or email

Lincoln College

Monks Road

T 01427 617471
F 01522 876200

View Larger Map View Campus Map

Newark College

Friary Road
Newark, Nottinghamshire
NG24 1PB

T 01427 617471
F 01636 680681

View Larger Map View Campus Map

Gainsborough College

Acland Street
DN21 2LG

T 01427 617471
F 01427 617577

View Larger Map View Campus Map

Award Customer Service Level 1

This qualification is suitable for anyone who wants to improve their customer service skills; no matter what experience or sector you’re working in.

Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.  For this level, you need to successfully achieve the following unit:

The Principles of Customer Service.

There are four learning outcomes and at the end of this unit you will be able to:

State how to deliver good customer service.

State different communication methods.

State how to provide good customer service in line with organisational procedures.

State how to effectively deal with customer queries, problems and complaints.

You must be aged 19+ the previous August, a resident in the UK/EU for 3 years or longer and hold a Entry Level 3 qualification in Literacy.

Written examinations

Full or partial concessions available depending on your personal circumstances.

Please contact for further details

tel: 01522 876258

or email

Key Facts

Level:Level 1


Location:Off Premises

Course Code:CSO0119AA1

Change Password

Please enter requested details to change your password.