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For general enquiries please call 01427 617471 or email studentservices@lincolncollege.ac.uk

For all course enquiries please call the Course Enquiry Line on 01427 617471 or email

For International enquiries outside the EU, please call +44 (0)01427 617471 or email international@lincolncollege.ac.uk

Lincoln College

Monks Road
Lincoln
LN2 5HQ

T 01427 617471
F 01522 876200
E studentservices@lincolncollege.ac.uk

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Newark College

Friary Road
Newark, Nottinghamshire
NG24 1PB

T 01427 617471
F 01636 680681
E enquiries@newark.ac.uk

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Gainsborough College

Acland Street
Gainsborough
DN21 2LG

T 01427 617471
F 01427 617577
E enquiries@gainsborough.ac.uk

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Award Customer Service Level 1

This qualification is suitable for anyone who wants to improve their customer service skills; no matter what experience or sector you’re working in.

Level 1 is ideal if you want to learn the skills required to deliver efficient and reliable customer service.  For this level, you need to successfully achieve the following unit:

The Principles of Customer Service.

There are four learning outcomes and at the end of this unit you will be able to:

State how to deliver good customer service.

State different communication methods.

State how to provide good customer service in line with organisational procedures.

State how to effectively deal with customer queries, problems and complaints.

You must be aged 19+ the previous August, a resident in the UK/EU for 3 years or longer and hold a Entry Level 3 qualification in Literacy.

Written examinations

Full or partial concessions available depending on your personal circumstances.

Please contact for further details

tel: 01522 876258

or email cec@lincolncollege.ac.uk

Key Facts

Level:Level 1

Full-time/part-time:Part-time

Location:Off Premises

Course Code:CSO0119AA1

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