A Motor Vehicle Service and Maintenance Technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles. In a large dealership the Technician will typically report to the Workshop Controller, who in turn reports to the Aftersales Manager and liaises with the Service Reception. In smaller garages the Technician will report directly to the owner or Garage Manager. The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts. The technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard. Off the Job Training A key requirement of an Apprenticeship is Off-the-job training. This must make up at least 20% of the apprentice’s contracted hours, over the total duration of the apprentice’s planned training period. Off-the-job training must be directly relevant to the apprenticeship standard and must take place within the apprentice’s normal working hours. The new learning must be documented and reflected on through the Learner Journal on their e-portfolio.
Entry requirements
The Apprentice will need to be in a relevant role and show a willingness to undertake the knowledge, skills and behaviours required. Because of the technical nature of the course, candidates are expected to have some practical aptitude and an ability to demonstrate a capacity for mechanical reasoning and the potential to research, analyse and solve problems. They will also need to have Level 2 Maths and English (GCSE at Grade 4/C or above or equivalent) or be prepared to attend a block study period for Maths and English if this is required.Apprentices may be required to attend an interview and undertake relevant skills assessments.Once they have been accepted on to the programme all apprentices will be required to attend a Lincoln College Induction. Apprentices will require access to a tablet/computer to access their e-portfolio.
Assessment & Progression
Assessment is done through a combination of practical tasks, written assignments, oral discussions and online tests throughout the programme. • One to one support from a dedicated, professional assessor/instructor allocated to the learner for the duration of the programme • Work based assignments and projects to be completed in an e-portfolio. • Case studies and in College course days as and when required for each learner. • Job shadowing and mentoring, cross training in other departments. • Employer led in-house training. • Independent learning and research as directed by the assessor, relevant to the area of study. • Review of progress every 4-10 weeks with the Apprentice, Manager and Assessor, evaluating and contributing to what has been learnt and what the next steps to take are. End Point Assessment On completion of the on-programme learning, the apprentice will undertake an End Point Assessment to confirm competency of knowledge, skills and behaviours embedded within this standard. This can only take place when all three parties; employer, provider and apprentice, confirm candidate readiness at a gateway meeting. The end point assessment is independent and can be carried out at a designated assessment centre or the employer’s premises. The process comprises of two on screen theory tests, 4 to 6 practical observations and a professional discussion. The purpose is to confirm that the apprentice is fully competent and can work safely as a Motor Vehicle Service and Maintenance Technician. Qualifications Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation. This standard has been designed to be recognised by relevant Professional Engineering Institutions and successful apprentices can apply for the appropriate level of professional registration (EngTech).
Apprenticeship Delivery Info
Lincoln College have facilities at Lincoln, Gainsborough and Newark to deliver training to apprentices. High quality of teaching by qualified and experienced industry experts; an excellent balance of theory and practical sessions. Training can be delivered on a 1:1 basis in the workplace, day release or bespoke training programmes to meet your requirements. Our employers are actively involved in the training with assessments carried out in the workplace. Through partnership collaboration your apprentice’s progression and development will be supported and reviewed regularly through face to face and remote contact through the use of an eportfolio.
Course Fees
As an Apprentice, you will pay no course fees. However, your employer may have to pay towards your training as well as providing you with a wage. All Apprentices are entitled to the national minimum apprentice wage within their first year of training from their employer, although they can, and often do, pay more. In the second and subsequent years of an Apprenticeship programme, if you are aged 19 or over, the national minimum wage for your age would apply [https://www.gov.uk/national-minimum-wage-rates]
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