Certificate in Information, Advice or Guidance (online) Level 2

Do you want to be able to demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues? This course is for you.

This course teaches you to offer clear and accurate information, advice and guidance and what can be shared legally and professionally can greatly improve outcomes for a business.

There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

Studying this course will provide an in-depth understanding of the key areas associated with giving effective Information, Advice or Guidance. The knowledge and skills you will learn will include signposting, referrals, record keeping, confidentiality and communication/listening techniques.

Course Content (Units):

• Information, advice and guidance in practice

• Developing interaction skills for information, advice and guidance

• Signposting and referral in information, advice and guidance

• Information, advice and guidance in context

• Skills for advice providers

Our courses are accredited by leading awarding bodies. We ensure you receive the most up-to-date knowledge that can be applied in the real world and help you secure your dream job or promotion.

The Benefits of Studying Online With Lincoln College

• Study anywhere, in your own time

• Cutting edge e-learning

• Gain an accredited qualification

• Perfect for upskilling

• High level of support from tutors

• Advance your career