Certificate in Principles of Customer Service (online) Level 2

Do you own a business or work in customer service? Do you want to improve your understanding of how to successfully handle complaints and reduce the risk of complaints? This course will help you to do that.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.

The main reason for customer loss is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Course Content (Units):

• Principles of customer service and delivery

• Understand customers

• Understand employer organisations

• Understand how to communicate with customers

• Understand how to handle customer information

• Understand how to resolve problems and deliver customer service to challenging customers

• Understand how to develop customer relationships

Our courses are accredited by leading awarding bodies. We ensure you receive the most up-to-date knowledge that can be applied in the real world and help you secure your dream job or promotion.

The Benefits of Studying Online With Lincoln College

• Study anywhere, in your own time

• Cutting edge e-learning

• Gain an accredited qualification

• Perfect for upskilling

• High level of support from tutors

• Advance your career