Certificate in Understanding Retail Operations (online) Level 2

Do you want a better understanding of customer service in the retail industry? Perhaps you’re a business owner looking to train your staff to a higher level. This Level 2 course is perfect to do just that.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.

As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learning approach.

Course content (Units):

• Understanding customer service in the retail sector

• Understanding the retail selling process

• Understanding how individuals and teams contribute to the effectiveness of a retail business

• Understanding how a retail business maintains health and safety on its premises

• Understanding Retail Consumer Law

• Understand how to deal with customer queries and complaints in a retail environment

• Understanding the handling of customer payments in a retail business

• Understanding the control, receipt and storage of stock in a retail business

Our courses are accredited by leading awarding bodies. We ensure you receive the most up-to-date knowledge that can be applied in the real world and help you secure your dream job or promotion.

The Benefits of Studying Online With Lincoln College

• Study anywhere, in your own time

• Cutting edge e-learning

• Gain an accredited qualification

• Perfect for upskilling

• High level of support from tutors

• Advance your career