Sales and Customer Services Apprenticeship - Ultimation Direct LTD

What Will the Apprentice Be Doing?

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What You’ll Do at Work

The successful applicant will support the sales team with customer enquiries, order processing, maintaining records, preparing documents and carrying out general administrative duties. You will develop valuable communication, organisation and IT skills while learning how a professional sales environment operates.

This role is ideal for someone who is keen to learn, enjoys working with people and wants to start a career in business, customer service or sales administration.

The apprentice will work as part of our sales administration team, helping to ensure customer enquiries, orders and office tasks are dealt with efficiently and professionally. No two days will be exactly the same, but typical duties may include:

• Answering incoming calls and responding to customer enquiries in a polite and professional manner.

• Processing customer orders accurately and updating internal systems and records.

• Supporting the sales team with quotations, order updates, customer information and general administration.

• Preparing and maintaining documents, emails, spreadsheets and other business records.

• Liaising with colleagues, customers and suppliers to help ensure orders and enquiries are followed up.

• Learning how the sales process works from initial enquiry through to order completion.

• Developing communication, organisation, IT and customer service skills through day-to-day tasks and apprenticeship training.

This role will give the apprentice the opportunity to gain practical experience in a busy office environment while building confidence and workplace skills.

What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?

• The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.

• A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.

• This is a work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours. 

Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0071-v1-0

What is the Expected Career Progression After this Apprenticeship?

Upon successful completion of the apprenticeship, there may be opportunities to progress into customer service or sales roles.

Desired Skills and Personal Qualities

• Communication skills

• IT skills

• Attention to detail

• Organisation skills

• Customer care skills

• Administrative skills

• Number skills

• Logical

• Team working

• Non judgemental
  

Qualifications
GCSE in:

• English and Maths (grade A*/9 – C/4) - Essential
  
  Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.